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Ethical Issues in ICT

This topic addresses the ethical considerations and legal frameworks governing the use of ICT.

3objectives
3revision lessons
12practice questions

What you’ll learn

Aligned to the KASNEB Information Communication Technology syllabus.

Defining Ethics in the Context of ICT

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Ethics in Information Communication Technology (ICT) refers to the principles that govern the use of technology in a manner that is morally right and socially responsible. In the context of ICT, ethical considerations include issues such as data privacy, intellectual property rights, digital equity, and the impact of technology on society. As technology evolves, ethical dilemmas arise, particularly regarding the collection and use of personal data, the development of artificial intelligence, and the potential for cybercrime.

Organizations must implement ethical frameworks to guide their ICT practices, ensuring compliance with laws such as the Data Protection Act, 2019, which aims to safeguard personal data in Kenya. Ethical ICT practices promote trust among users, enhance corporate reputation, and mitigate risks associated with unethical behavior, such as data breaches and misuse of information.

Furthermore, ICT professionals are expected to adhere to ethical codes of conduct, such as those established by the Institute of Certified Public Accountants of Kenya (ICPAK), which emphasize integrity, objectivity, and professional competence. By fostering an ethical culture in ICT, organizations can navigate the complexities of technology while upholding the rights and dignity of individuals.

Key points

  • Ethics in ICT governs technology use morally and responsibly.
  • Key issues include data privacy, intellectual property, and cybercrime.
  • Compliance with laws like the Data Protection Act, 2019 is crucial.
  • Ethical frameworks enhance trust and corporate reputation.
  • ICT professionals must follow ethical codes of conduct.

More on this topic

CF16.9.B Legal frameworks governing ICT use in KenyaBETA — flag if wrongAI 100
In Kenya, several legal frameworks govern the use of Information Communication Technology (ICT). These frameworks aim to protect users, ensure data privacy, and promote ethical standards in technology use. Key legislation includes:

1. The Computer Misuse and Cybercrimes Act, 2018: This act addresses computer-related crimes, including unauthorized access, data interference, and cyberbullying. It establishes penalties for various offenses to deter cybercrime and enhance cybersecurity.

2. The Data Protection Act, 2019: This act regulates the processing of personal data, ensuring individuals' privacy rights are protected. It mandates organizations to obtain consent before collecting personal data and to implement measures for data security.

3. The Kenya Information and Communications Act, 1998: This act provides a regulatory framework for the ICT sector, covering licensing, service provision, and the establishment of the Communications Authority of Kenya (CAK). It promotes fair competition and consumer protection in telecommunications.

4. The Electronic Transactions Act, 2016: This act facilitates electronic commerce by providing legal recognition to electronic contracts and signatures. It aims to enhance trust in electronic transactions and protect consumers in the digital marketplace.

5. The Kenya Copyright Act, 2001: This act protects intellectual property rights in the digital environment, addressing issues related to copyright infringement in online content and software.

These frameworks are essential in guiding ethical ICT practices, ensuring compliance, and safeguarding users' rights in Kenya's digital landscape.
CF16.9.C Discussing Ethical Dilemmas in ICTBETA — flag if wrongAI 93
In the realm of Information Communication Technology (ICT), ethical dilemmas frequently arise due to the rapid advancement of technology and its integration into everyday life. Key ethical issues include:

1. Privacy and Data Protection: Organizations collect vast amounts of personal data, raising concerns about unauthorized access and misuse. The Kenyan Data Protection Act 2019 mandates that organizations must obtain consent before processing personal data, yet breaches still occur, leading to identity theft and loss of trust.

2. Intellectual Property Rights: The digital environment makes it easy to copy and distribute content, leading to potential violations of copyright laws. Ethical dilemmas arise when individuals or organizations use software, music, or other digital content without proper licensing, which is addressed under the Copyright Act 2001 in Kenya.

3. Cyberbullying and Online Harassment: The anonymity provided by the internet can lead to unethical behavior, including cyberbullying. This poses significant psychological risks, especially among youth, and raises questions about the responsibility of social media platforms to monitor and manage harmful content.

4. Artificial Intelligence and Bias: The deployment of AI technologies can lead to ethical concerns regarding bias in algorithmic decision-making. For instance, if AI systems are trained on biased data, they may perpetuate discrimination in hiring practices or loan approvals, necessitating transparency and accountability in AI development.

Addressing these dilemmas requires a robust ethical framework and adherence to legal standards, such as the Companies Act 2015 and the guidelines set by the Information Communication Technology Authority (ICTA) in Kenya.

Sample KASNEB-style questions

3 of 12 questions. Beta-flagged questions are AI-drafted and pending CPA review — flag anything that looks wrong.

Q1 · SHORT ANSWER · mediumBETA — flag if wrong

Describe five ethical principles of information management.

Model answer

Ethical principles of information management 1. Golden rule - ―D o unto others as you would have them do unto you‖ – putting oneself in the shoes of other parties 2. Application of categorical imperatives – according to this principle, in order for a community or group to maintain its cohesion, there are actions that are forbidden to all members of it , irrespective of circumstances and 3. Utilitarian rule – that says that actions should be taken so that they lead to greatest good for the greatest number 4. Risk aversion principles- take action that produces the least harm or the least potential cost 5. “No free lunch” that inform the managers of their responsibilities towards general public

Q2 · SHORT ANSWER · mediumBETA — flag if wrong

Explain three challenges of implementing copyrights for digital products on the internet.

Model answer

Challenges of implementing copyrights for digital products on the internet 1. Increased Use of Information in Digital Form: Presenting information in digital form, as opposed to the more traditional analogue form, means using numbers to capture and convey the information. Music offers a clear example of the difference between the two. Capturing musical sounds requires describing the shape of the vibrations in air that are the sound. Records capture that information in the shape of the groove in the vinyl. Compact discs (CDs), by contrast, capture the same information as a large collection of numbers. Digital information has a remarkable breadth of descriptive ability, including text, audio, video, software, and even shape (e.g. in computer-aided design). ICT REVISION KIT 2. Access is by Copying: When information is represented digitally, access inevitably means making a copy, even if only an ephemeral copy. This copying action is deeply rooted in the way computers work: even an action as simple as examining a document stored on one's own disk means copying it, in this case twice - from the disk to the computer‘s memory and then again onto the video display. Before one can view a page from the World Wide Web. the remote computer must first send one's computer a copy of the page. That copy is kept on the hard disk, copied again into memory, and then displayed on the screen. In addition, intermediate copies of the page may have been made by other computers as the page is transported over the network from the remote computer to the requesting computer 3. Economics, Character, and Speed of Digital Reproduction: Digital representation changes both the economics and the character of reproduction. Copying digital information, even on a home computer, is easy and inexpensive: A standard (1.44 megabyte) floppy disk, which holds the equivalent of about 500 pages of text, takes no more than a minute to duplicate and is treated as if it were a piece of paper - it can be routinely given away and carried around. A compact disc (CD), which holds 650 megabytes (the equivalent of about 220,000 pages, or 44 cartons of paper22), can be copied in 15 minutes to another blank disk using equipment now 4. Content Liberated from Medium: Information in digital form is largely liberated from the medium that carries it. When information is sent across networks, there is no need to ship a physical substrate; the information alone flows to the recipient. The liberation of content is also evident when bits are copied across media (disk to tape to CD to floppy) with the greatest of ease. The choice of media may have consequences for the amount of storage or speed of access, but the content of the information and its properties (e.g., the ability to make exact copies) are preserved perfectly across a variety of media. 5. New Kinds and Uses of Information: Digital information is malleable, easily searched and indexed, and easily cross- indexed. Although a paper book is difficult to alter and hard to search even with a good index, online text can be changed easily, for instance, by adding and rearranging paragraphs. Coupled with digital transmission, plasticity of information confers, along with great advantages, the potential for fraudulent acts such as plagiarism or forgery. 6. Increasing Use of Licensing: From the early days of the software market to the present, commercial distribution of digital information typically has been through the use of licenses rather than by sale. Packaged software traditionally has had a shrink-tap license, an agreement that purportedly goes into effect upon opening the (shrink- wrapped) package. More recently, a wide variety of digital information is being marketed on the Web with what are sometimes whimsically called "click-wrap" licenses, an agreement presented on the screen and ―agree d to‖ by the ICT REVISION KIT click of a mouse. Negotiated licenses are also used to clarify the terms governing access to large databases. 7. Multiplicity of Access and Access at a Distance: Information in digital form is accessible to thousands of people virtually simultaneously, because multiple users of a server can read the same file at their own individual pace without interfering with each other. This attribute of course makes digital information much more flexible than traditional media; a single copy of a book, for example, is not accessible to more than one or two people simultaneously.

Q3 · SHORT ANSWER · mediumBETA — flag if wrong

i) Explain the term "socio-technical systems" as used in management information systems. ii) Describe three characteristics of socio-technical systems.

Model answer

Social-technical systems i) Meaning of social-technical system A socio-technical system (STS) is one that considers requirements spanning hardware, software, personal, and community aspects. It applies an understanding of the social structures, roles and rights (the social sciences) to inform the design of systems that involve communities of people and technology. Examples of STSs include emails, blogs, and social media sites such as Facebook and Twitter. ICT REVISION KIT ii) Characteristics of social-technical system 1. People: People can be individuals or in groups. We also need to consider their roles and agencies. An organization employs the people, who build and make use of hardware and software, operate within law and regulations, and share and maintain the data. 2. Hardware: The classical meaning if the technology is hardware. It involves mainframe, workstations, peripheral, connecting devices. There is no way for a socio-technical system to be without any kind of hardware component. 3. Softwares: Software is nothing but an executable code. Softwares, include operating system, utilities, application programs. Software is an integral part of the socio-technical system. Software often incorporates social rules and procedures as a part of the design, i.e. optimize these parameters, store the data in these format, ask for these data, etc. 4. Law and regulations: There might be laws about the protection of privacy, or regulations of chips testing in military use, etc. Laws and regulations set by organization and government need to be followed. They carry special societal sanctions if the violators are caught. 5. Data: ICT REVISION KIT The design of the socio-technical systems design involve what data are collected, to whom the data should be available and in which formats the data should be stored.

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Common questions

Define ethics in the context of ICT.

Ethics in ICT governs technology use morally and responsibly.

Identify legal frameworks governing ICT use in Kenya.

Computer Misuse and Cybercrimes Act tackles cybercrime.

Discuss ethical dilemmas faced in ICT.

Privacy concerns arise from vast data collection by organizations.

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